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Policies

The short version of how membership, scheduling, and billing work. Your signed Supervisee Services Agreement is the controlling document; this page summarizes it in plain language.

Membership and billing

  • Memberships bill automatically to the card on file, monthly or annually, at the tier you choose.
  • There is no fixed term. You may cancel anytime from your billing page; your membership then runs through the end of the period you already paid for.
  • Payments already made for the current billing period are not refunded when you cancel; you keep full access through the period instead.
  • When billing stops, scheduling access ends. You keep read-only access to your hours record, always.
  • Fee changes come with at least 30 days written notice.

Scheduling, cancellations, and no-shows

  • Sessions are booked in your member dashboard. An individual session is a 55-minute clinical hour; a group session is 85 minutes with up to 6 participants.
  • To cancel or reschedule a session, give at least 24 hours notice.
  • Cancelling inside 24 hours carries a $25 late cancellation fee, charged to the card on file.
  • Missing a session without notice carries a $25 no-show fee, charged to the card on file.
  • Habitual late cancellations or no-shows may be grounds for termination per the agreement.
  • If your supervisor cancels, we make reasonable efforts to reschedule within the same billing period.
  • Additional individual sessions beyond your tier are $150 each.

Sessions and conduct

  • All sessions are held virtually on a HIPAA-compliant Zoom account. Arrive on time and prepared.
  • Recording any session without the written consent of everyone present is prohibited.
  • Keep session content general in the platform; client-identifying clinical information does not belong in supervision records.

Hours and documentation

  • Hours count when attendance is confirmed, and become verified when your supervisor signs off.
  • You can export a board-ready verification summary anytime, including after your membership ends.
  • If your membership terminates, a complete summary of supervised hours is provided within 30 days.

Questions about any policy: hello@islandclinicalsupervision.com. See also the Terms of Service, Privacy Policy, and the Supervisee Services Agreement.