Policies

The short version of how membership, scheduling, and billing work. Your signed Supervisee Services Agreement is the controlling document; this page summarizes it in plain language.

Membership and billing

Memberships bill automatically to the card on file, monthly or annually, at the tier you choose.
There is no fixed term. You may cancel anytime from your billing page; your membership then runs through the end of the period you already paid for.
Payments already made for the current billing period are not refunded when you cancel; you keep full access through the period instead.
When billing stops, scheduling access ends. You keep read-only access to your hours record, always.
Fee changes come with at least 30 days written notice.

Scheduling, cancellations, and no-shows

Sessions are booked in your member dashboard. An individual session is a 55-minute clinical hour; a group session is 85 minutes with up to 6 participants.
To cancel or reschedule a session, give at least 24 hours notice.
Cancelling inside 24 hours carries a $25 late cancellation fee, charged to the card on file.
Missing a session without notice carries a $25 no-show fee, charged to the card on file.
Habitual late cancellations or no-shows may be grounds for termination per the agreement.
If your supervisor cancels, we make reasonable efforts to reschedule within the same billing period.
Additional individual sessions beyond your tier are $150 each.

Sessions and conduct

All sessions are held virtually on a HIPAA-compliant Zoom account. Arrive on time and prepared.
Recording any session without the written consent of everyone present is prohibited.
Keep session content general in the platform; client-identifying clinical information does not belong in supervision records.

Hours and documentation

Hours count when attendance is confirmed, and become verified when your supervisor signs off.
You can export a board-ready verification summary anytime, including after your membership ends.
If your membership terminates, a complete summary of supervised hours is provided within 30 days.

Questions about any policy: hello@islandclinicalsupervision.com. See also the Terms of Service, Privacy Policy, and the Supervisee Services Agreement.